Our Privacy Policy

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Information We Collect

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We may collect the following types of information:

Personal Information you provide directly:

  • Contact details: Name, email address, phone number, mailing address.

  • Booking and service details: Pickup/drop-off locations, dates and times, number of passengers, special requests (e.g., child seats), payment information.

  • Account information (if you create one): Username, password, reservation history.

  • Communication content: Inquiries, feedback, or support requests submitted via forms, email, or text (e.g., "Ride40" promotions).

Automatically Collected Information

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  • Usage data: IP address, browser type, device information, operating system, pages visited, time spent on the Site, and referral sources.

  • Location data: Approximate location derived from IP address or precise location if you enable it for booking purposes (e.g., real-time pickup).

  • Cookies and tracking technologies: See the "Cookies" section below.

Information from Third Parties

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  • Booking platform data from our reservation partner (mylimobiz.com).

  • Payment processors for transaction details (we do not store full credit card numbers).

We do not knowingly collect personal information from children under 13. Our Services are not directed to children.

How We Use Your Information

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How We Share Your Information

Cookies and Tracking Technologies

Data Security

Your Rights and Choices

Data Retention

International Transfers

Changes to This Privacy Policy

Contact Us

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We use the collected information for the following purposes:

  • To process and fulfill your reservations and provide transportation services.

  • To communicate with you about bookings, updates, promotions, and customer service.

  • To improve our website, services, and user experience through analytics.

  • To personalize your experience and send relevant offers (with your consent where required).

  • To detect, prevent, and address technical issues, fraud, or illegal activities.

  • To comply with legal obligations, respond to subpoenas, court orders, or government requests.

  • For internal business purposes such as audits, data analysis, and service enhancements.

We do not sell your personal information. We may share it in these limited circumstances:

  • Service Providers: With trusted third parties who assist us (e.g., booking platform, payment processors, chauffeurs/drivers for trip execution, analytics providers). These parties are contractually obligated to protect your data.

  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred.

  • Legal Requirements: When required by law, to protect our rights, safety, or property, or in response to legal processes.

  • With Your Consent: For any other purpose with your explicit permission.

We use cookies, web beacons, and similar technologies to enhance functionality, analyze traffic, and understand user behavior.

  • Essential Cookies: Necessary for site operation and booking.

  • Analytics Cookies: Help us understand how visitors use the Site (e.g., Google Analytics or similar).

  • Preference Cookies: Remember your settings.

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect site functionality. For more details, see our separate Cookie Policy (if implemented) or contact us.

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

Depending on your location (including rights under applicable U.S. state laws like the California Consumer Privacy Act if applicable, though we primarily serve North Carolina), you may have rights to:

  • Access, correct, or delete your personal information.

  • Opt out of certain data processing (e.g., marketing communications).

  • Withdraw consent where applicable.

To exercise these rights, contact us using the details below. We will respond within a reasonable timeframe.

You may also unsubscribe from marketing emails by following the instructions in the email.

We retain your information only as long as necessary for the purposes outlined in this policy, to comply with legal obligations, resolve disputes, and enforce agreements. Booking-related data is typically kept for accounting and service record purposes.

Our Services are primarily for users in the United States. If you are accessing from outside the U.S., your data may be transferred to and processed in the U.S.

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.

If you have questions or concerns about this Privacy Policy, please contact us:

Coach EV
Charlotte, North Carolina
Email: bryan@coach-ev.com ‍ ‍
Phone: 704-268-9881